Internal Account Manager-Germany

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Internal Account Manager-Germany.

Overview of Role:

The Key Account Manager (Germany) fully supports and reports directly to the Country Manager on all client accounts within this country.

They are responsible for the day to day communication, customer service levels and profitability of the allocated accounts. They are required to identify and optimise new revenue streams and are required to achieve or exceed various KPI’s set by the business and those agreed with ASM’s customers.

Responsibilities to include:
  • Provide quotations to a high standard, accuracy and competency
  • Focus on achieving KPI’s set by the business and those agreed with your allocated accounts
  • Attend regular customer review meetings set out in the customer profile
  • Provide support and attend customer events (evenings & weekend may be required)
  • Grow the allocated account(s) to an agreed level
  • Meet and exceed fiscal objectives within the allocated accounts
  • Identify projects, savings and efficiencies within the allocated accounts
  • To manage the resources of the team ensuring work is completed within SLA
  • Provide training and support to colleagues
  • Ensure that the day to day processes of the business are followed
  • Identify risks, issues and provide an escalation path for the team
  • Identify and develop new revenue streams across multiple commodities and business areas with the allocated accounts
Potential candidates will have an understanding of the following channel activities:
  • Excellent communication skills with the ability to build relationships with people at all levels
  • Strong organisational skills with excellent attention to detail
  • Quick thinker, methodical with the ability to multitask and prioritise work
  • Strong written skills
  • Customer care – show ability to listen and understand the client’s needs and challenges
  • Problem solving and identifying the route cause for continuous improvement
  • Ability to work well as part of a team and the ability on your own to work using initiative to problem
  • Strong IT skills including knowledge of Microsoft Office applications

Apply for this role

Do you feel you have the desire, energy and skills to be able to add value to our dynamic team then please do get in touch using the form below.

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